TripHere Partner Terms

Version: 0-placeholder-pending-legal-review

Preliminary version pending legal review. These terms publish the operational commitments already documented for the TripHere platform so they are available to you before you sign up. A lawyer-reviewed version will replace them, and you may be asked to accept the updated terms.

This English version is the authoritative text. The Spanish translation is provided as a courtesy; in case of conflict, the English version prevails.

These terms set out the operational commitments between TripHere and the partner businesses selling experiences through the platform. They are accepted on behalf of the partner business by its administrator when completing the business profile on TripFabric.

Payments and refunds (Stripe Connect)

• Refund processing fees: when you issue a refund, Stripe does not return the original processing fee (~1.4% + €0.25 for EEA cards). The TripHere platform fee (3%) is fully refunded.
• Cost of refunds: on a €100 booking you receive €95.35 after fees; on a full refund the customer gets €100 back and you absorb the ~€1.65 Stripe processing fee you already paid.
• Negative balance: if your refunds exceed your available Stripe balance, Stripe will debit your linked bank account to cover the difference, per your Stripe Connect agreement.
• Refund window: you can issue refunds via TripFabric for up to 30 days after the experience date. Beyond 30 days, contact support.

Support and availability

• Partner reviews are completed within a few business days (soft commitment).
• Support and partner reviews are best-effort during weekends; business hours focus is Monday to Friday.
• Reduced-availability windows of up to 2 weeks per year may occur; they are announced in advance via email and the status page.